Global Support

Complete Business Assurance. All day. Every day. 

Your business is not time-boxed or incident limited. We run our support accordingly.


Learn About Business Assurance

Netgate Global Support

Your network is the backbone of your business. But even with the best products, the unexpected can happen. Installation? Configuration? Activation? Outage? Get the peace of mind of knowing Netgate is on it.

customer-support-icon

World-Class Technical Support Experts

Netgate support professionals live on the front line every day; they've seen it all.

fast

Fast Time To Resolution

Speed is everything to our customers. Netgate TAC on average gets network issues resolved in minutes.

satisfaction-thumbs-up

98% Satisfaction Rating

Home users. Businesses of all sizes. Managed service providers. All rave about their support experiences.

The Netgate Technical Assistance Center (TAC) is a 24x7 operation with a worldwide team of support engineers unparalleled at diagnosing and resolving issues - and fast. From branch office to headquarters, premises to cloud, we’ve got you covered.

 

pfSense Plus Logo

Get Netgate TAC support for pfSense Plus software

See Table Below

TNSR logo

Netgate TAC Pro support is included with all TNSR software subscriptions

Netgate TAC Support Options

For Netgate appliances, AWS/Azure pfSense cloud instances, or 3rd party hardware 

Tac Lite

$129/per year*

Tac Pro

$399/per year

Tac Enterprise

$799/per year

pfSense+ Software Updates

Zero-to-Ping**

TAC Support Hours
24/7
24/7

Target Initial Response SLA
24 Hours
4 Hours

Email / Support Portal

Telephone Support

*Free TAC Lite - TAC Lite support is included at no charge when purchasing a Netgate appliance, cloud instance, or virtual machine.

**Zero-to-Ping - We’ll help get your Netgate appliance,  AWS, or Azure firewall connected to the Internet and one client on the same network online.

call center worker

Business Assurance

Businesses run pfSense Plus software because of its excellent product reputation, rich feature set, proven stability, and phenomenal value. IT personnel are easily trained to install, configure, and operate pfSense Plus software—freeing time and energy for higher order responsibilities. As organizations grow - personnel will move, skill sets will shift, and IT complexity will increase. The last thing you need is a firewall, router or VPN outage that impedes business productivity or revenue - but it can (and does) happen. And, when it happens, fast problem resolution is everything.

  • 67% of our subscribers call on Netgate TAC at least once within the first year of the product purchase
  • 98% of our subscribers report that their requests are satisfactorily resolved within minutes
  • An experienced secure networking engineer can cost you $200K loaded labor rate, or $200 an hour
  • A firewall, router or VPN outage—even for small business—can cost thousands of dollars in productivity and/or lost revenue
  • TAC annual subscriptions are available for as low as $399

Want to learn more, read our FAQ.

If we know who you are and what products you have installed in advance of an incident, data shows at least a 25% reduction in time to resolution. Don’t wait for calamity. Get a support subscription today.

Color
I've been using Netgate appliances for several years now and manageability, service and support have been great!

- Jared W.

 

Color
Support was incredible! He did a great job and solved the problems!

- Nathan N.

 

Color
Great experience, knowledgeable staff. I always feel that when I contact Netgate support I'm contacting people who actually understand the product, who are aware of the bugs, who can provide explanations.

- Luke P.

Color

Feature-rich product. Very stable and customizable. Cost-effective with great support options.

- Greg N.